Guided At-Home Installation
FAQ
Orders typically take 1-2 business days to ship. Once your order is on it's way, we will notify you with an estimated delivery date.
We offer returns within 30 days of receiving your order. You can return your product for a refund to the original payment method. The item must be packaged well to avoid damages during return shipping.
With non-warranty returns, the buyer will be responsible for the cost of the return shipping.
Commonly Bought Together
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United StatesUnit does not work
After 4 months in a box, we finally opened and installed the unit once our pool was built. The unit powers up and I am able to set the desired temp, but the unit never kicks on (fan or compressor). Any help to remedy this would be appreciated
United StatesBeat up but works well
The refurb item has a decent amount of physical damage(dents, loose panels and screws. looks like it was hit with a bat repeatedly) but it’s been working flawlessly for us so far.
United StatesGreat little heat pump!
This was shipped fast and received in good order. It’s a nice design and easy to install. Up here in New England in early May, we saw output temperatures almost 6 degrees hotter than our pool water.
United StatesBroken part by carrier
I let the company know and received instant help, the broken part being sent to my home within a few days. Installation was a breeze as indicated and now whole unit works perfectly.
United StatesDamaged During Shipping
Have not used the FH-120 yet. One of the packing straps broke during shipment and the one end got crushed, so waiting on replacement parts that I will have to install. I would have hoped that the damaged unit would have been exchanged for an undamaged one. Definitely recommend better packaging to prevent damage during shipment.