During pool season, when the heater display goes on the fritz only chaos and frustration comes. I was worried that it would be time-consuming and exhausting trying to find replacement parts and basic customer service. To my surprise, and with just a few simple communications, within two days the replacement parts were on their way along with complete instructions on how to complete the repairs. The expertise and customer service that I experienced was truly exemplary. Not to mention the heater unit itself is a quality product. You have a customer for life.